TERMS x CONDITIONS

Thank you for visiting us at osaythelabel.com.

Following are the terms and conditions govern your use of the site and purchase of merchandise from the site. You will also find information on orders and returns. If you have any questions please us at info@osaythelabel.com.

Before shopping our site, we encourage you to read these terms and conditions. By accessing the site and /or placing an order you are accepting the terms and conditions and signifying your consent for us to use your information in accordance with our privacy policy. In purchasing items from our site you are also agreeing with our color product disclaimer*.

O S A Y the label | Standards

O S A Y the label hand selects and conducts ridged quality control on all items it sells. We work directly with the designers and artisans, visiting their workshops and ateliers in order to assure that items and pieces in our collections are superior quality and are based on fair trade practices and support intangible cultural heritage; and most importantly that they meet your expectations. Items made with remnants of vintage or used materials only incorporate materials deemed in excellent condition.

O S A Y the label | Promise

Our top priority is your satisfaction with the products you purchase from us. In the event that you are not 100% satisfied with your purchase, please contact us directly at contact@osaythelabel.com.

Shipping and Delivery

O S A Y the label endeavors to fill purchased merchandise orders within 2 business days from receipt of the order. Unless otherwise specified, O S A Y the label ships orders via UPS, Fedex, or USPS priority package to US destinations.

We take great care when sending goods. We shall deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and where goods are held at the post office or delivery depot due to no one being there to sign for them, you are responsible for collecting the goods promptly. It is important you supply an accurate address.

Please note; if you are returning an item for whatever reason you must use UPS or Fedex priority package delivery, if not, you are accepting full responsibility if the item gets lost in transit and O S A Y the label s not obliged to replace this item.

Returns

If you are not 100% satisfied with your purchase, O S A Y the label will be happy to exchange it for another product or refund your purchase within 30 days of delivery.

Sorry, we cannot refund return shipping charges unless the merchandise was incorrect or damaged. If the reason for your return is damaged or incorrect merchandise, please contact us at contact@osaythelabel.com, so that we can provide you a return shipping label.

 O S A Y the label | RETURN POLICY:

We will accept returns:

  • within 30 days of order delivery for refund or exchange
  • after 30 days of order delivery for exchange or store credit only.

All merchandise returned must be unworn, unused, with product ID and price tags still intact.

All on sale or discounted price sales are final and do not qualify for refunds or exchanges.

We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements.

To return or exchange an item please contact us at contact@osaythelabel.com.

In the case of an exchange, if merchandise is not available, we will reimburse you. The customer is responsible for the shipping costs of the return unless the merchandise is returned because it was incorrect or damaged. Please return merchandise in its original packaging with:

Return Shipping Address:

O S A Y / KENSI, Inc.
Attn: Returns
5940 Huxley Ave.
Riverdale, NY 10471

Office Phone: (347) 567 – 8235

Office Hours: Monday through Friday – 9am to 5pm

 Cancellations

If you realize you have made a mistake please contact us immediately within 24 hours to cancel your order since we process orders promptly within 2 days.

 Web Site Disclaimer

O S A Y the label reserves the right to change, modify, substitute or remove items on the site without any notification. We endeavor to make sure all our descriptions are correct and accurate. O S A Y the label will try to keep its website as up to date as possible. We cannot guarantee that the website will be completely free from technical errors. Some items may be discontinued or sold but information not yet updated.

Color Disclaimer*

Colors of the merchandise you see on your computer, pad or phone screen may not be a totally accurate representation of the actual color of the item. O S A Y the label strives in its original photography to make our colors as accurate as possible. Whenever possible, O S A Y the label provides pantone names in the color description of products. 

Product Disclaimer *

All of the items in our collections are handmade or hand finished, from natural materials. Because of this, no two items are exactly alike or are they perfect.

All handmade items will have natural imperfections. It is these slight imperfections that give handcrafted items their innate soulful character and appeal. Our products are crafted by highly skilled artisans who take pride in producing superior quality items.

The term ‘vintage’ means items or materials used in making of merchandise are at least 20 years old.

 Copyright

All materials, including images, illustrations, designs, site layout, photographs, written and or other text or script that are part of this site are protected by copyright, trademark, design right and or other worldwide intellectual property rights are owned by KENSI, INC. All rights reserved.

 Privacy Policy

Your details data

Your privacy as an individual and customer is important to us. We do not use the information you provide us with to learn any more about you other than what it required to fulfil your order, special offers and reminder services. O S A Y the label will not share your details with any third parties. Any personal data gathered by us in your use of this site will be recorded electronically and stored securely.

Use of your e-mail address

O S A Y the label will use your email address as the primary mean to contact and communicate with you about your order or returns. Because of your interest in our product offerings, O S A Y the label will also, from time to time email you with updates on special offers and new merchandise arrivals.

Thank you for shopping with us osaythelabel.com.