Following are the terms and conditions govern your use of the site and purchase of merchandise from the site. You will also find information on orders and returns. If you have any questions please us at
Before shopping our site, we encourage you to read these terms and conditions. By accessing the site and /or placing an order you are accepting the terms and conditions and signifying your consent for us to use your information in accordance with our privacy policy. In purchasing items from our site you are also agreeing with our color product disclaimer*.


International Shipments

Invalid Shipping Addresses

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Risk of Loss

All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, O S A Y / KENSI,INC. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when O S A Y / KENSI,INC. delivers these items to the carrier.

International Returns

We do not currently accept online returns and exchanges internationally. For more information, please email us


Return Policy

O S A Y is committed to ensuring your complete satisfaction with each of your purchases.

We are happy to offer free exchanges and returns and exchanges on full-priced, non-international orders within 30 days of delivery. 

Please note international orders and sale items are final sale, and cannot be returned or exchanged. 

All on sale or discounted price sales are final and do not qualify for refunds or exchanges.

In the case of an exchange, if merchandise is not available, we will reimburse you. 

Returned items must be in its original packaging, new condition, unworn ,and with tags. We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements.

Please contact our customer service team at and we will help you with your return or exchange.

Intellectual Property

All materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by, or, as otherwise noted, are the intellectual property of vendors and or suppliers.

Use of Content

This Site and all its Contents are intended solely for personal use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents or the Site.

Product Information

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Product Disclaimer

All of the items in our collections are handmade or hand finished. Because of this, no two items are exactly alike or are they perfect.

All handmade items will have natural imperfections. It is these slight imperfections that give handcrafted items their innate soulful character and appeal. Our products are crafted by highly skilled artisans who take pride in producing superior quality items.

Color Product Disclaimer*

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, we cannot guarantee that your monitor’s display of any color will be accurate.

Disclaimer provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our Site. You further acknowledge that shall not be liable for any damages or any kind related to your use of this site.

Privacy Policy

Your details data

Your privacy as an individual and customer is important to us. We do not use the information you provide us with to learn any more about you other than what it required to fulfill your order, special offers and reminder services. O S A Y will not share your details with any third parties. Any personal data gathered by us in your use of this site will be recorded electronically and stored securely.

Use of your e-mail address

O S A Y collects personal data from visitors to the website who use the online store. O S A Y does not share this information with third parties and will only use it for internal purposes. O S A Y may use your contact information to send you news about product launches, events or other updates we deem relevant.  You may opt out of these updates by following the unsubscribe link at the bottom of digital email communications or by contacting

O S A Y will use your email address as the primary mean to contact and communicate with you about your order or returns. 

O S A Y protects the privacy and confidentiality of member information by encrypting all data that is entered into the online forms.


Should any provision of this Agreement be held to be void, invalid, unenforceable or illegal by a court, such provision shall be valid and enforceable to the extent permitted by law or the applicable rules or bylaws, and the validity and enforceability of the other provisions shall not be affected thereby. Failure of to enforce any provision of this Agreement shall not constitute or be construed as a waiver of such provision or of the right to enforce such provision.

This Agreement shall be construed in accordance with the laws of the State of New York, without regard to any conflict of law provisions. In any action arising under this Agreement, you consent to the jurisdiction and venue of the state and/or federal courts of the State of New York, County of Manhattan and/or the New York City.

Customer Service

Please contact our customer service team with any questions.


If you realize you have made a mistake please contact us immediately within 24 hours to cancel your order since we process orders promptly within 2 days.